Never Miss A Call
Missed a call on the job? It still gets answered.
When you can’t pick up, the call goes to an automated assistant that takes the caller’s name, number, address and what they need, and sends it to you, typically within 2 minutes.
For HVAC, plumbing, electrical, garage doors and other home service businesses.
Example call summary. Sample details.
From: Never Miss A Call
URGENT: No heat at home
- Caller
- Sample caller
- Callback
- 519-555-0143
- Address
- 12 Example Street, London
- Need
- Furnace stopped working this evening
- Urgency
- Urgent
How it works
Three steps. Nothing new to learn.
- 1
You keep your number.
Calls you don’t answer forward to your assistant. We help you set up forwarding and test it with you.
- 2
It answers and takes the details.
It tells the caller it is an automated assistant, takes their details and tells them you’ll call back. Callers can ask for a person.
- 3
You get the details.
Typically within 2 minutes, plus a weekly report of every call, so nothing slips.
A real person sets it up with you, tests it, and looks after it.
What it does not do
It does not book visits, quote prices, give arrival times or diagnose problems. You make the call back.
If it sounds unsafe
If a caller mentions a gas smell, a carbon monoxide alarm, or smoke or fire, the assistant tells them to leave the building and call 911, and your summary is marked as a safety call.
Pricing
One monthly price. Try it free first.
Founding clients: the first 3 businesses
Free for 14 days
On your own line, no setup fee. Then $297 a month, locked for as long as you stay. Cancel before day 15 and you owe nothing.
Ask about a founding spotRegular
$397 a month
Plus a one-time $299 setup.
- 150 minutes of answered calls a month. Calls under 20 seconds, spam and wrong numbers don’t count.
- Setup and testing with you, the weekly call report, and ongoing care from a real person.
- Extra minutes $0.40. 3-month minimum after the trial. Prices plus HST.
Hear a sample call before you decide anything.
Send a message and Angus will send you the demo number. It answers as a sample home services company.
Questions
What is Never Miss A Call?
A missed-call answering service for home service businesses. When you can’t pick up, an automated assistant answers, takes the caller’s details and sends them to you, typically within 2 minutes.
Do I need a new phone number?
No. You keep your business number and set your phone to forward calls you don’t answer to your Never Miss A Call number. We help you set it up. Ask your phone provider whether they charge for call forwarding.
Do callers know it is not a person?
Yes. The assistant says it is an automated assistant and that the call may be recorded. If a caller asks for a person, it flags the call so you can call them back.
What do I get after each call?
The caller’s name, callback number, address, what they need, how urgent it is, and a link to the call record. Plus a weekly report of every call, so nothing slips.
Can it book jobs or give quotes?
No. It takes the details. You make the call back.
What about an emergency?
If a caller mentions a gas smell, a carbon monoxide alarm, or smoke or fire, the assistant tells them to leave the building and call 911, and does not collect details. Your summary is marked as a safety call.
How much does it cost?
$397 a month plus a one-time $299 setup. The first 3 businesses get 14 days free with no setup fee, then $297 a month, locked for as long as they stay. Each plan includes 150 minutes of answered calls a month; extra minutes are $0.40. 3-month minimum after the trial. Plus HST.
What happens after the 14 days?
If you want to keep it, do nothing: your first invoice is dated day 15 and the service keeps running. If it is not for you, cancel before day 15 and you owe nothing. The terms are in a short agreement you sign before the trial starts.
Do you serve my area?
We are based in London, Ontario and work with businesses across Canada. In person across Southwestern Ontario, remote everywhere else.
I am not a home service business. Can I use it?
Get in touch. We will tell you honestly whether it fits.
Hear what your callers would hear
Leave your details and Angus will send you the demo number and answer your questions, within one business day.
Not a home service business? Get in touch and we will tell you honestly whether it fits.
Prefer email?